Count Financial Awards Spotlight: Shannon Smit Named Winner of Excellence in Innovation 2025

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Leading the Way in Tech-Driven Financial Advice:
Shannon Smit Named Winner of Excellence in Innovation at 2025 Count Financial Awards.

Shannon Smit, Founding Director of Smart Private Wealth and the broader SMART Business Solutions Group, has been awarded the prestigious Excellence in Innovation award at the 2025 Count Financial Awards, recognising her ground-breaking leadership in transforming how financial advice and professional services are delivered in Australia.

This category celebrates individuals who challenge the status quo and deliver new, creative ways of doing business — with a focus on improving client experience and team efficiency. Shannon Smit stood out among national contenders for her bold, AI-first strategy and pioneering use of Robotic Process Automation (RPA) across both her wealth and accounting businesses.

"True innovation isn’t about tech for tech’s sake. It’s about making things simpler, more human, and more impactful - for both clients and team members," Shannon said. "This award is a reflection of the courage our whole team has shown in embracing change and building a future-ready business."


Under Shannon’s leadership, Smart Private Wealth has:

  • Enabled advisers and support staff to build custom bots that eliminate time-consuming admin tasks
  • Rolled out firm-wide AI training and embedded tools to transform how advice is delivered and communicated
  • Reimagined onboarding and client communication
  • Delivered easier, clearer, and more personalised client experiences 
  • Extended her innovation mindset to the wider profession, hosting national RPA training events for other financial advisers and accountants through a partnership with SkyBots Singapore.

An Industry Ripple Effect
What began as a mission to improve internal workflows has grown into something much greater - a movement of innovation across the advice industry. By upskilling her own team to build automations, then creating learning opportunities for the broader adviser and accountant network, Shannon is not only building a better business - she’s building a better profession.

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